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Chime Labs review & pricing (Australia, 2026)

What Chime Labs is, what it costs in AUD, what the company says about itself, and how it compares, all taken from Chime Labs' own pricing page, terms and about page, read on 1 November 2026. This is an independent fact check, not a hands-on test. We haven't used Chime Labs, and we don't publish ratings or user reviews.

Short answer: Chime Labs is a Sydney-based AI receptionist for trades. It has a free test plan, Essential at A$99/month + GST (100 minutes, then A$0.25/min) and Pro at A$399/month + GST with uncapped minutes and job-software booking. Both paid plans are month to month with no lock-in.

What Chime Labs is

Chime Labs sells an AI receptionist ("Chime Reception") that answers calls 24/7 in your business name, takes the job details and books it in. It is built for Australian trades and service businesses; its industry pages cover plumbers, electricians, HVAC and pest control. It also sells overflow answering (Chime Overflow) and a call-coaching tool for phone teams (Chime Coach), and its plans include a job management and CRM tool and a quoting app (Chime Quotes, iOS).

Chime Labs pricing

Plan	Listed price	With GST	Minutes	Extra minutes	Notes
Free	A$0	—	Test calls only	—	Test calls only; not live answering
Essential	A$99 + GST	A$109	100 min included	Overage A$0.25/min	Books Google Calendar or built-in diary
Pro	A$399 + GST	A$439	Unlimited	No overage	Uncapped minutes; books into job systems; multi-technician booking
Enterprise	Talk to us	—	Contracted minutes	—	Priced to a contract ('Talk to us'); multiple numbers, contracted minutes

GST: prices are in AUD and exclude GST, so add 10%.
Setup: Guided onboarding call A$300 optional on Essential; included on Pro.
Add-ons: an SMS package at A$50/month is listed on Pro. Chime Coach is priced separately by team size, from A$290/month for up to 5 people.
Contract: Essential and Pro are billed monthly with no lock-in; Enterprise is contracted.

From Chime Labs' pricing page, checked 1 November 2026. Its FAQ notes the old "Teams" plan is now called Pro at the same price. Price changes are logged on our price changes page.

What would it cost me?

Example month	Est. A$/mo inc GST	Cheapest plan
30 calls × 3 min (90 min)	A$109	Essential
100 calls × 3 min (300 min)	A$164	Essential
250 calls × 4 min (1,000 min)	A$356	Essential
500 calls × 4 min (2,000 min)	A$439	Pro

Uses listed prices, included minutes and the A$0.25/min overage, with 10% GST added. It leaves out the optional A$300 onboarding call and add-ons. Pro becomes cheaper than Essential at about 1,300 minutes a month. Compare every vendor at your volume.

Is Chime Labs legit? What we can verify

We can only report what Chime Labs publishes about itself. We haven't checked these details independently.

Company: its terms name Chime Labs Holdings Pty Ltd, ABN 16 687 595 133, incorporated in Australia on 3 June 2025. The site footer says "Chime Labs Pty Ltd" with the same ABN.
Location: Sydney, Australia (site footer and about page). It says it is expanding into the US.
Team: the about page names its co-founders, Alexis Griveau (CEO) and Mat Pretel, and says it was founded by two former Google staff.
Terms: published at chimelabs.ai/terms. It is for business use only, billed through Stripe, cancellation takes effect at the end of the paid period, and there are no pro-rata refunds.
Data: its footer says "Hosted in Australia" and "SOC 2 in progress".

What we don't have: user reviews, call-quality testing or uptime data. Before you sign up, place test calls on the Free plan, try the live demo, and ask Chime Labs for customer references in your trade.

Free plan, trial & demo

Free plan: Free plan for test calls from the app (no fixed-length trial stated). Its FAQ says the Free plan has no time limit. It doesn't answer real calls, so to go live you move to Essential or Pro.
Live demo: the home page has a voice demo you can talk to in your browser without filling in a form.
Booked demo: a "Get a demo" button books a call with its team.

Integrations

ServiceM8, Simpro, ServiceTitan, Fergus, Jobber, AroFlo, Ascora, Acuity, Google Calendar, Xero, QuickBooks.

Job-system booking on Pro only; Essential books Google Calendar or built-in diary. Xero and QuickBooks are listed on every plan. Its terms say it integrates with job and calendar software once you authorise it.

Who it suits, going by its own plan descriptions

Essential suits a sole trader or small team that wants every call answered and booked into Google Calendar or the built-in diary, and uses fewer than about 1,300 minutes a month.
Pro suits businesses on ServiceM8, Simpro, ServiceTitan, Fergus, Jobber, AroFlo, Ascora or Acuity, or where more than one person handles bookings, since multi-technician booking is Pro only. Chime Labs' own FAQ gives the same advice.
Probably not a fit if you're outside trades and service businesses (its features and industry pages are trade-focused), or if you want job-software booking for under A$399/month.

3 closest alternatives

Other trade-focused AI receptionists that book into job software, each with a head-to-head page:

Sophiie: no prices published; integrations: ServiceM8, Simpro, Ascora, Google Calendar, Outlook Calendar, Xero, QuickBooks, Gmail, Outlook email, Zapier, Webhooks; trial: not stated. Chime Labs vs Sophiie →
TradieDee: from A$39/mo (GST not stated); integrations: ServiceM8, Simpro, Tradify, Google Calendar, Xero; trial: 7 days free, no credit card. Chime Labs vs TradieDee →
ServiceM8 Phone Agent: from A$49/mo (GST not stated); integrations: ServiceM8; trial: 1-month free trial with a ServiceM8 subscription. Chime Labs vs ServiceM8 Phone Agent →

More options: best AI receptionists for tradies · unlimited-minute plans · cheapest plans.

FAQ

How much does Chime Labs cost?

Chime Labs lists four plans in AUD, excluding GST: Free (A$0, test calls only), Essential (A$99/month + GST, about A$109 with GST), Pro (A$399/month + GST, about A$439 with GST) and Enterprise (priced to a contract). Prices checked on its pricing page on 1 November 2026.

What happens if I go over 100 minutes on Essential?

Chime Labs says extra minutes on Essential cost A$0.25 a minute (plus GST). Pro has uncapped minutes. On the listed prices, Pro works out cheaper once you use more than about 1,300 minutes a month.

Is there a setup fee or lock-in contract?

Guided onboarding call A$300 optional on Essential; included on Pro. Chime Labs says Essential and Pro are billed monthly with no lock-in contract; Enterprise runs to an agreed contract. Its terms say subscriptions are billed in advance, cancellation takes effect at the end of the paid period, and there are no pro-rata refunds for partial periods.

Is there a free trial or demo?

There is no fixed-length trial. Instead, the Free plan has no time limit and lets you set up an agent and place test calls from the app; it doesn't answer real calls. Chime Labs' home page also has a live voice demo you can talk to in the browser, and a "Get a demo" button to book a demo with its team.

Is Chime Labs a real Australian company?

Here is what its own site says, which we have not independently verified. Its terms name Chime Labs Holdings Pty Ltd (ABN 16 687 595 133), incorporated in Australia on 3 June 2025. Its footer says Sydney, Australia, and its about page says it was founded in Sydney by two former Google staff. A registered company says nothing about service quality, though. We haven't tested Chime Labs and we don't publish user reviews, so try the Free plan and the live demo and ask for references before you commit.

Does Chime Labs work with ServiceM8 or Simpro?

Yes, according to its pricing page, but only on Pro. Pro books into ServiceM8, Simpro, ServiceTitan, Fergus, Jobber, AroFlo, Ascora and Acuity. Essential books into Google Calendar or Chime Labs' built-in diary. Xero and QuickBooks are listed on every plan, including Free. See ServiceM8 options and Simpro options.

Where is my data stored?

Chime Labs' site footer says "Hosted in Australia" and "SOC 2 in progress". It doesn't give more detail on the pricing page. Compare other vendors on Australian data hosting.

Sources (Chime Labs' own pages, read 1 November 2026): chimelabs.ai/pricing · chimelabs.ai/terms · chimelabs.ai/about · chimelabs.ai (home page demo and footer). Full listing: Chime Labs pricing & features. Spot something out of date? Email hello@aistaff.au.