Compare › AI receptionists that transfer calls to a human
AI receptionists that transfer calls to a human
AI receptionists that can hand a caller to a real person: a plain transfer, or a warm transfer where you're briefed first. The table ranks them by the estimated bill for 30 calls of 3 minutes on the cheapest plan for that volume, which may not include transfers. Check the plan column below.
Short answer: 20 vendors say their AI can put a caller through to a person. 7 describe a warm transfer, where you hear who's calling first: Johnni, AiDial, Vertical AI, KarmasAI, Call Assistant, Nexwin AI Receptionist, New Callings. Several only include transfers on higher plans or charge for them.
| # | Vendor | From / mo | Est. at 30 calls × 3 min | GST | Integrations | Trial |
|---|---|---|---|---|---|---|
| 1 |  KarmasAI Aussie voiceFree to try | A$49 | A$56.50 Starter | inc GST | Google Calendar | 7-day free trial |
| 2 |  Giday Lowest entry priceTradie job software | A$19 | A$64 Essentials | inc GST | ServiceM8, Google Calendar, Outlook calendar (iCal feed) | First week free: 7 days or 60 minutes of call time, whichever runs out first |
| 3 |  Johnni Tradie job softwareAussie voice | A$53.90 | A$70.40 Pay As You Go | ex GST | ServiceM8, Simpro, ServiceTitan, HubSpot, Pipedrive, Zoho | 7-day free trial with 30 free setup minutes |
| 4 |  noema Tradie job softwareFree to try | A$86.90 | A$86.90 Solo | ex GST | ServiceM8, Google Calendar | 21 days, no credit card (150 calls, 50 SMS) |
| 5 |  Kaylo Aussie voiceNo setup fee | A$99 | A$99 Solo | GST not stated | Calendar (unnamed) | 14 days, no credit card |
| 6 |  AIVOX Tradie job softwareAussie voice | A$99 | A$99 Starter | GST not stated | Google Calendar, ServiceM8, Cliniko, HubSpot | 7 days |
| 7 | TradieDee Tradie job softwareAussie voice | A$39 | A$100 Pro | GST not stated | ServiceM8, Simpro, Tradify, Google Calendar, Xero | 7 days free, no credit card |
| 8 |  OneBookPlus AI Receptionist No setup feeFree to try | A$104 | A$104 AI Receptionist + AI Companion | inc GST | OneBookPlus booking system | 14-day trial (20 conversations) |
| 9 |  Reel AI Tradie job softwareAU hosting stated | A$109 | A$109 Essential | ex GST | PropertyMe, Property Tree, Agentbox, Rex, Reapit, ServiceM8, Simpro, Jobber, Tradify, AroFlo, Timely, Fresha, Phorest, Cliniko, Splose, CorePlus, Nookal, HubSpot, Google Calendar, Microsoft 365, Go High Level, Xero | 7-day risk-free trial |
| 10 |  Hey Jodie No setup feeFree to try | A$109 | A$109 Basic | ex GST | Zapier (Premium) | 7 days, no credit card |
| 11 | AiDial AU hosting statedAussie voice | A$149 | A$149 Core | GST not stated | Custom quote: booking, CRM, PMS, accounting, practice and job management | not stated |
| 12 |  Deskie Aussie voiceNo setup fee | A$149 | A$149 Core | GST not stated | not stated | 14 free answered calls, no credit card |
| 13 |  Call Assistant AU hosting statedNo setup fee | A$164 | A$164 Essentials | ex GST | not stated | 14 days or 60 minutes of calls, whichever comes first, with everything in Business; no card needed |
| 14 |  Frontly AU hosting statedAustralian business | A$164 | A$164 Starter | ex GST | 1 integration on Pro (unnamed on pricing page) | not stated |
| 15 |  Nexwin AI Receptionist Free to tryAustralian business | A$274 | A$274 Business | ex GST | Google Calendar, Custom CRM integration (Pro) | 7 days with 100 call minutes; card required; paid plan starts on day 8 unless cancelled |
| 16 |  Vertical AI AU hosting statedAussie voice | A$299 | A$299 Starter | inc GST | Calendar booking, CRM connectors + webhooks (Growth+), Custom API tools (Scale) | not stated |
| 17 |  TalkMate Tradie job softwareAU hosting stated | A$299 | A$299 Starter | GST not stated | ServiceM8 | No trial; 14-day money-back guarantee |
| 18 |  AI Reception (ai-reception.au) Aussie voiceNo setup fee | A$299 | A$299 Starter | inc GST | Google Calendar, Outlook, Cliniko, Xero, Salesforce, HubSpot | not stated |
| 19 |  New Callings Free to tryAustralian business | A$497 | A$497 Business | GST not stated | CRM integration (unnamed) | 7 days or 10 minutes, whichever comes first; home page says no card required |
| 20 |  Sophiie Tradie job softwareAustralian business | Not published | — | GST not stated | ServiceM8, Simpro, Ascora, Google Calendar, Outlook Calendar, Xero, QuickBooks, Zapier, Webhooks | not stated |
Ordered by estimated monthly cost at 30 calls of 3 minutes (GST added to ex-GST prices). Vendors without a price for that volume are listed last. Prices from each vendor's own site, checked 26 October 2026. Change the numbers.
What each vendor says about transfers
From each vendor's own site, checked 26 Oct 2026. The wording is shortened, and the source link has the full text. A warm transfer means the vendor says your team member is briefed or gets to accept the call before it's connected. A plain transfer puts the caller through without that step, or the vendor doesn't say.
| Vendor | Type | What their site says | Which plans | Source |
|---|---|---|---|---|
| Warm transfer | Warm transfers: it puts the caller through and whispers you the context first. If you don't pick up, it comes back on the line and takes the details | Plan not stated | johnni.ai checked 26 Oct 2026 | |
| Warm transfer | AiDial can transfer callers to the right person or department. With a warm transfer, it briefs your team member first with useful context | Plan not stated (quoted pricing) | aidial.com.au checked 26 Oct 2026 | |
| Warm transfer | Transfer to a human, warm or blind | Listed in the plan comparison table | verticalai.com.au/pricing checked 26 Oct 2026 | |
| Warm transfer | Warm transfers with context: urgent calls go straight to your nominated person, with a summary of who is calling and why | Pricing page: warm transfers may be billed separately | karmasai.com checked 26 Oct 2026 | |
| Warm transfer | The warm transfer: your phone rings once, you hear privately who it is and why, and you choose: take the call, or let your receptionist take a message | Every plan (plans differ only in price, minutes and team members) | callassistant.com.au checked 26 Oct 2026 | |
| Warm transfer | Warm transfer to a human for urgent and critical decisions | Business and Pro | nexwin.com.au/pricing.html checked 26 Oct 2026 | |
| Warm transfer | The AI screens the caller, rings your mobile, and only connects once you press a key to accept. If nobody accepts, the caller comes back to the AI | Plan not stated; Business plan notes up to 5 transfer destinations | newcallings.com checked 26 Oct 2026 | |
| Transfer | Routes and transfers calls according to the business rules you configure, and passes the relevant context to the person receiving it where your telephony workflow supports it | Human handoff listed on the pricing page; plan not stated | reelai.com.au checked 26 Oct 2026 | |
| Transfer | From Starter, callers who want a human can be put through to you; on every plan they can leave a message | Starter and up | giday.com.au checked 26 Oct 2026 | |
| Transfer | Call transfers: puts urgent callers straight through to you | The pricing page doesn't make clear which plans include it | heyjodie.com/en-au/pricing checked 26 Oct 2026 | |
| Transfer | Call Transfer: connects urgent calls directly to you or your team when needed | Plan not stated | kaylo.com.au checked 26 Oct 2026 | |
| Transfer | For complex or sensitive issues, it can transfer the call to a human team member or log a priority callback request | No public pricing | sophiie.ai checked 26 Oct 2026 | |
| Transfer | Transfer to a landline and mobile | Not on Starter; transfers are metered | frontly.com.au/pricing checked 26 Oct 2026 | |
| Transfer | Detects emergency calls and immediately transfers the call to your mobile | Emergency call transfers: Pro and up | tradiedee.com checked 26 Oct 2026 | |
| Transfer | Live call transfer to team member | Growing plan and up | noema.au/pricing checked 26 Oct 2026 | |
| Transfer | Call Routing (Optional): after Deskie answers, it can also transfer the call to you or another number | Optional; plan not stated | deskie.com.au checked 26 Oct 2026 | |
| Transfer | When a caller asks for a person, it rings the mobile you choose and puts them through. If nobody picks up in about 25 seconds, the caller hears the team will ring back | Plan not stated | onebookplus.com.au/features/ai-receptionist checked 26 Oct 2026 | |
| Transfer | They upsell, capture details, and transfer to you when it matters | Plan not stated | talkmate.com.au checked 26 Oct 2026 | |
| Transfer | Call transfer to reception | Professional and up | aivox.com.au/pricing checked 26 Oct 2026 | |
| Transfer | Smart call transfers (Professional); Intelligent Call Transfers route urgent calls to the right person | Professional and up (Starter: basic call routing) | ai-reception.au/pricing checked 26 Oct 2026 |
Not listed: AnswR, Valory, Chime Labs, Relay (Leva Solutions), ServiceM8 Phone Agent, Office Voice (Front Desk), Lyngo AI, Zylo AI, AI Call Centre, RingCentral AI Receptionist. We didn't find a transfer feature described on their pages. That doesn't mean they can't do it, so ask them.
FAQ
Which AI receptionists can transfer a call to a real person?
20 of the 30 vendors we track say on their own site that the AI can put a caller through to a person. 7 describe a warm transfer, where you're briefed or can accept first: Johnni, AiDial, Vertical AI, KarmasAI, Call Assistant, Nexwin AI Receptionist, New Callings.
What's the difference between a warm and a cold transfer?
In a cold (blind) transfer, the AI simply rings your number and connects the caller. In a warm transfer, the AI tells you who's calling and why before you're connected. Some vendors also let you decline, so the AI takes a message instead.
Is call transfer included on every plan?
Not always. These vendors limit it to some plans or charge extra:
- KarmasAI: Pricing page: warm transfers may be billed separately
- Giday: Starter and up
- Frontly: Not on Starter; transfers are metered
- TradieDee: Emergency call transfers: Pro and up
- noema: Growing plan and up
- AIVOX: Professional and up
- AI Reception (ai-reception.au): Professional and up (Starter: basic call routing)
What happens if I don't answer the transfer?
It depends on the vendor. Johnni, New Callings and OneBookPlus say the caller goes back to the AI, or is told the team will ring back, and the details are taken. Ask how the vendor handles a missed transfer, and whether you pay for the minutes the transfer uses.
Sources
Every figure on this page comes from the vendor's own site:
- KarmasAI: karmasai.com/pricing (checked 26 Oct 2026)
- Giday: giday.com.au/pricing, giday.com.au/terms (checked 26 Oct 2026)
- Johnni: johnni.ai/pricing (checked 26 Oct 2026)
- noema: noema.au/pricing, noema.au (checked 26 Oct 2026)
- Kaylo: kaylo.com.au (checked 26 Oct 2026)
- AIVOX: aivox.com.au/pricing, aivox.com.au (checked 26 Oct 2026)
- TradieDee: tradiedee.com (checked 26 Oct 2026)
- OneBookPlus AI Receptionist: onebookplus.com.au/features/ai-receptionist (checked 26 Oct 2026)
- Reel AI: reelai.com.au/pricing, reelai.com.au/security (checked 26 Oct 2026)
- Hey Jodie: heyjodie.com/en-au/pricing (checked 26 Oct 2026)
- AiDial: aidial.com.au/ai-call-pricing (checked 26 Oct 2026)
- Deskie: deskie.com.au/pricing, deskie.com.au (checked 26 Oct 2026)
- Call Assistant: callassistant.com.au/pricing (checked 26 Oct 2026)
- Frontly: www.frontly.com.au/pricing (checked 26 Oct 2026)
- Nexwin AI Receptionist: nexwin.com.au/pricing.html (checked 26 Oct 2026)
- Vertical AI: verticalai.com.au/pricing, verticalai.com.au/security (checked 26 Oct 2026)
- TalkMate: talkmate.com.au/pricing, talkmate.com.au/faq (checked 26 Oct 2026)
- AI Reception (ai-reception.au): ai-reception.au/pricing, ai-reception.au (checked 26 Oct 2026)
- New Callings: newcallings.com/pricing, newcallings.com (checked 26 Oct 2026)
- Sophiie: www.sophiie.ai, www.sophiie.ai/integrations (checked 26 Oct 2026)
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